I just returned from a business trip to Europe and while I love helping people to operate in their strengths it always feels good when you can enjoy something familiar and comforting.
So, one early evening before dinner I sat myself down at a cafe and ordered coffee. I must confess a latte is an indulgence I enjoy over and over and over again. It never gets old.
After sitting down in this charming cafe overlooking a canal in the heart of Amsterdam, I ordered my latte. The server eagerly took my order and returned back ten minutes later with my latte and a little something extra. A 3 compartment white dish with sugar cubes, expresso beans and 2 cookies. He also had placed in front of me a glass of ice water. Wow! A latte with...something more!
I had ordered a latte and this small cafe gave me an experience. I so appreciated the something more they gave! It was unexpected, unwarranted, unnecessary but oh so appreciated.
I mean what coffee drinker doesn't need a glass of water afterwards and the 'sweets' were a welcomed extra for sure!
When I returned back to my hotel at the end of my meeting I thought about the day and what I had learned. My latte came to mind. You see that small gesture reminded me of the power of 'more.' Now, I look to see what 'more' I can bring to my clients, those I serve.
We all appreciate more...we love being treated well, treated special and appreciated just for being a client. So what about the people you serve? What more can you give them to help them feel special and appreciated by you today?
I'm looking each day to see the ways I can give more, and in the theme of more...I'd like to give you a copy of The Strengths Edge E Book, just go to this link and download your copy.
Thanks for being you.
Enjoy your latte and something more!

Deb, what a neat story. I had an experience this weekend eating at our local Chipolte shop. Our server was very genuine plus she added a large serving of guacamole on the house because it was our first time. Maybe it's because I am a nut for guacamole but I think it was that something special. In contrast is my friend's story on http://readchris.com. (see the fatty story).Some just don't see how extra time, effort, kindness or a... copy can make a lasting impression and eventually come back tenfold. I loved your post Deb!
Posted by: John | 02/07/2011 at 11:05 PM